As soon as she walked in the door I could sense it.
“Why is the front so dirty?”, she asked.
“I don’t know, it’s not my property”, I responded.
I was staying in a hostel, so the place attracts all sorts of characters.
But this lady was really on the warpath. Nothing was good enough for her. Everything was dirty and not up to her standards.
The place was cheap; I guess she was expecting the Ritz.
Eventually, the host showed up and helped her out. She needed storage for her big bags (Monstorous) and hangers for her clothes.
As bad as she was, she was actually the best thing that could’ve happened to the place.
Your Worst Customers Are Your Greatest Gift
This lady wasn’t your typical hostel goer. She was needy and a bit aggressive.
And that’s why she was so great.
She pointed out all the things that were wrong with the place.
There was a lack of storage space. There weren’t any hangers. The front yard was a mess.
It was all true.
Difficult customers can be your businesses’ best teachers. They look for blind spots and they’re not afraid to let you know what they find.
Things like boundaries, values, and personal belief systems–they are all reflected in the people, situations, and things we find distasteful.
Sometimes you need a good kick in the teeth to let you know what you need to improve on.
Your worst customers are your greatest gift. Embrace them.